Captcha is a poor experience!
I think that most people have, at one point, come across CAPTCHA (or similar), that small box that contains a distorted word that you have to type correctly.
This is done to prevent bots, or automated software from logging into sites, or filling in forms, etc.
What really bugs me about this approach (from a User Experience point of view) is “Why do I have to prove that I am human?! It’s putting the onus on me, as a visitor. The system should be putting the demand for proof on the bots!
Others feel the same
Here are two excellent articles that cover exactly what I am referring to:
The Scientific American article discusses how, whenever there’s a problem in the modern world, we counter it by building barriers. Barriers that provide more inconvenience to genuine users, than for the “bad guys”.
“Beyond CAPTCHA: No Bots Allowed!” goes into the problems that are encountered with CAPTCHA. How the distorted text is so hard to read, etc. It carries on describing alternatives that can be put in place.
It was, however, in its conclusion that the author showed that he understood my pain, with this sentence:
This was followed up with the succinct:
Bots, and the damage they cause, are not the fault or responsibility of individual users, and it’s totally unfair to expect them to take the responsibility. They’re not the fault of site owners either, but like it or not they are our responsibility — it’s we who suffer from them, we who benefit from their eradication, and therefore we who should shoulder the burden. And using interactive authentication systems such as CAPTCHA effectively passes the buck from us to our users.
Kapow!! There it is…don’t make the problem with bots, the responsibility of the users!
I agree totally! Do you?
(What are your thoughts on CAPTCHA?)
Want to learn more?
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