Who am I?
Information Management, Search, UX
Types of information search – exploratory and focalized
Responsive Design : Making your website responsive ≠ great usability!
A great customer service example
Social Media, UX
Why I hate CAPTCHA (or "I am a Human!")
My short rekindled love affair with Microsoft Paint
Business Analysis, UX
Hand drawn – Alive and inviting
User Adoption, UX